shipping & returns
How can I track my order?
Once your order is on its way, you’ll receive a tracking email within 1–3 business days of purchase. If you haven’t received tracking after this time, feel free reach out via our contact page and we’ll look into it for you.
How long will my order take to arrive?
Orders are processed within 1 - 3 business days. Delivery times vary depending on your location and selected shipping option, but you can generally expect:
Standard shipping: 2 - 8 business days
Express shipping: 1 - 4 business days
Please note: these are estimates provided by Australia Post and may vary during busy periods.
Do you offer international shipping?
Yes! We ship to over 30 countries worldwide and use a flat-rate shipping fee. Expected shipping times can vary, but you can generally expect:
Standard shipping: 6 - 9 business days
Express shipping: 4- 6 business days
We’re working on expanding to international shipping soon - stay tuned.
Can I change my order after I've placed it?
Please contact us as soon as possible via our contact page and we'll do our best to fix it up! After dispatch, there may be limited changes available.
Returns
Due to hygiene reasons, we are currently unable to accept returns or exchanges for change of mind.
If your order arrives damaged, defective, or incorrect, please get in touch with me directly within 7 days of receiving your order, pippa@unmiffed.com. Include your order number and photos of the issue, and we will offer either a return, replacement or a refund for items that arrive damaged or incorrect.
Refunds are typically processed within 5 business days after we receive and approve your request. Depending on your bank or payment provider, funds should appear in your account within 14 days after approval.
If we require the item to be returned, we will cover the cost of return shipping for items that are damaged, defective, or incorrect.
How to initiate a refund/return
Either:
- Contact us via our contact page, including details of the damaged, defective or incorrect order.
- Email me directly at pippa@unmiffed.com.
How can I contact you?
You can reach us anytime via our contact page. We aim to respond within 2 business days.